About LawRight

LawRight is an independent, not-for-profit community-based legal organisation that coordinates the provision of pro bono legal services for individuals and community groups.

LawRight operates a number of services. Each service has eligibility criteria, which are accessible within the ‘Find Legal Help’ section of our website.

What you can expect from us

LawRight staff and volunteers will:

• treat you with courtesy and respect; · maintain your privacy and confidentiality in accordance with our Privacy Policy;
• deal with your application for assistance as quickly as our resources allow; and
• maintain legal professional standards in line with the Legal Profession Act 2007, the Australian Solicitors Conduct Rules and the Queensland Law Society’s You and your solicitor.

LawRight may refuse to provide assistance if:

• your matter does not have good prospects of success;
• you already have private legal assistance or can afford private legal assistance;
• you are eligible for legal aid;
• you have been declared a vexatious litigant;
• your request is so urgent, for example in relation to an imminent hearing, LawRight cannot effectively assist you in time; or
• you act inappropriately when you access our services.

What is expected of you

You have the responsibility to:

• treat LawRight staff and volunteers with courtesy and respect;
• keep any appointments with LawRight, or notify us if you are unable to attend prior to the agreed appointment time;
• be honest in your dealings with us;
• provide us with all the information relevant to your matter; and
• update us if your situation changes.

Feedback and complaints

If you have any concerns regarding LawRight’s handling of your matter, we encourage you to speak with the solicitor looking after your file. If you are not satisfied with their response, you can contact the LawRight CEO at [email protected].

You are also entitled to make a formal complaint to the LawRight President. Complaints must be in writing and can be sent to “President, LawRight, PO Box 12217, George Street QLD 4003.”

If your complaint is about our professional conduct as solicitors, you are entitled to make a complaint to the Legal Services Commission.

Contact us

E: [email protected]

T: 07 3846 6317

F: 07 3846 6311

P: LawRight, PO Box 12217, George Street, Qld 4003