Refund Terms & Conditions
Donations
Due to the nature of charity donations, refunds are given at the discretion of our management. Therefore please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please contact us. We will review the request and respond within a reasonable period.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.
Tickets & Events
We are unable to provide refunds of registration fees for ticketed events, except in exceptional circumstances as determined by Management.
Membership Fees
In the event that a membership application is not approved, we will refund any membership fees received directly to the applicant.
Recurring payments
If you believe there has been an error in debiting your account, you should notify us directly. Alternatively, you can contact your financial institution for assistance.
If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by contacting our financial institution within a reasonable period to request that they credit your account with any amount incorrectly debited that is received by our fianancial institution. We will also notify you in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Disclaimer
Disclaimer
Disclaimer
This site abides by the Guidelines for Federal and ACT Government World Wide Web Sites issued by the Australian Privacy Commissioner.
You can generally visit the site without revealing Personal Information, unless you choose to provide such information. The information received depends upon what you do when visiting the site.
Copyright
This web site is protected by copyright under Australian law. Unauthorised use of any part of this site is not permitted.
Disclaimer
The owner of this site is not liable for any misfortune that should befall a visitor to this site.
Site visit data
As is the case for nearly all web sites, this site makes a record of your visit, logging the following information for statistical purposes:
- your server’s address the name of the top-level domain from which you access the Internet (for example, .gov, .com, .au, .nz, etc) the date and time of the visit to the site the pages accessed and documents downloaded the previous Internet address from which you linked directly to this site. (In the cases where the referring site declines to pass this information on, these details are not obtained by the statistics server.)
We will not identify users or their browsing activities, except where a law enforcement agency (or government agency) may exercise a legal authority to inspect the ISP logs (e.g. by warrant, subpoena or notice to produce).
This Web site contains links to other sites. The owner of this site is not responsible for the content and the privacy practices of other web sites and encourages you to examine each site’s privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.
Cookies
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site.
Parts of this site may store cookies on your browser in order to better serve you when you next visit the site. Cookies are optional for the user and your browser can be set either not to accept cookies or to prompt you to accept them or not case by case.
Membership databases, email management, online forms and other collection of personal information
Your email address will only be recorded if you choose to send a message.
It will only be used for the purpose for which you have provided it and will not be added to a mailing list unless at your request. Your email address will not be disclosed without your consent. If the owner of this site acts on behalf of a third party this party is considered, in partnership with the owner of this site, to be the co-collector of such data.
This site maintains records of its members and uses the web site to gather or update member details. These details are collected and stored purely for the business of the owner of this site and are not divulged to any third party.
Discussion groups, mailing lists, online forums, bulletin boards
This site may host discussions groups, which allow discussion via posts on a web site, or by email. Some may allow chat using IRC. Some of these services have a publicly accessible web archive. Where there is a web archive, subscribers are informed. If you subscribe to one of these services you should be aware that your complete email, including your email address, may be available across the web to anyone who searches through the archive.
Security
This site maintains the same level of security for Personal Information collected in an electronic format as it does for that collected in paper format.
However, if you are providing Personal Information via an email or an online form you should be aware that there are some risks to transmitting data via the Internet unless it is encrypted with a security certificate. This site uses encryption and related server side mechanisms for secure data transfer in certain areas of the site where financial transactions may take place (e.g. credit card details), in other cases where no financial transactions take place web forms usually will not have encryption. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the owner of this site.
The use of the term “Personal Information” in this privacy statement means any information from which your identity is apparent or can be reasonably ascertained.
Privacy
Privacy
Privacy Policy
LawRight understands the importance of your privacy and is committed to protecting the privacy of your personal information.
This summary offers you a snapshot of our Privacy Policy and aims to help you quickly learn about how our privacy practices relate to your information. Our Privacy Policy was last updated in July 2024.
If you would like to know more about our privacy practices, please read our full Privacy Policy below.
Collecting your personal information
We collect your personal information so that we can provide you with services, and also perform our other functions and activities. This may include assessing your eligibility for pro bono assistance, providing legal advice or giving updates about our activities and events.
The type of personal information we collect will depend on how you interact with us. You may provide us with information in a number of ways, such as through our Community & Health Justice Partnerships, our Courts & Tribunal Services, our Pro Bono Connect or our website.
We prefer to collect your personal information directly from you through an Application Form, phone conversations or other correspondence. However, sometimes we will get your personal information in other ways, such as from publicly available sources or from a support worker or someone else you have authorised to talk about your matter.
You have the option to interact with us anonymously or using a name other than your own (a “pseudonym”). However, we may not be able to provide you with all our services, such as providing legal assistance, if we do not have enough information.
Using and disclosing your personal information
We use and disclose your personal information as part of performing our services and activities, such as to firms or barristers acting on matters or organisations such as Legal Aid Queensland so that we can find the best organisation to help you. We may also disclose your personal information if you have expressly or impliedly consented to that use or disclosure, or if it is required under Australian law.
Where necessary, we use and disclose your information in confidence. We also de-identify the personal information of our applicants and clients where possible. For example, your information is de-identified in our requests to firms and barristers for assistance, as well as in any external publications or reports by LawRight.
For a more detailed outline of how we use and disclose your personal information, please read our full Privacy Policy.
Storing and securing your personal information
Your personal information is treated as highly confidential and is stored electronically or in hard copy files. We use third party service providers to store and process some personal information.
We are required by law to keep your personal information for 7 years after you cease your relationship with us. After this time, we securely destroy or de-identify your personal information.
We take all reasonable steps to ensure that your personal information is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Your right to access your personal information
You have a right to request access to your personal information. You are also able to have your personal information corrected, and to unsubscribe from our mailing list or from any of our services. All requests should be directed to [email protected].
If you have applied to us as a volunteer or employee, you also have a right to ask us not to retain the personal information we collected from you in your application, or that obtained from third parties, such as previous employers and nominated referees.
For more information, please see our full Privacy Policy on our website www.lawright.org.au.
Keeping your information up-to-date
We try to ensure that the personal information we hold about you is accurate, complete, relevant and up-to-date. Please help us to do this by letting us know if your details change or if we send you an email or letter than contains incorrect details.
Questions or complaints
If you would like more information about the way we manage your personal information, please read our full Privacy Policy on our website www.lawright.org.au or contact us.
If you have a complaint about our privacy practices, please contact us:
- by email: [email protected]; by post: PO Box 12217, GEORGE STREET QLD 4003; or by fax: (07) 3846 6311.