Ji-Min’s Story

The service helped Ji-Min, who hired a car, which was stolen after her locked house was broken into and the car-keys taken. The hire car company started Magistrates Court proceedings for damages, arguing that Ji-Min failed to keep the car locked and the keys secure. She was told “she should have slept with the keys on her” and that if she didn’t propose a payment plan, costs would escalate.

Ji-Min tried to prepare a defence but found the task and process too complicated, so she reached out to LawRight. A pro bono lawyer helped Ji-Min understand the court process and the deficiencies in the statement of claim and assisted her to respond with a settlement offer. This was accepted and the matter was discontinued. This outcome resolved months of stress for Ji-Min and ensured that court resources wouldn’t be wasted.

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